I got a new phone and now the authenticator app doesn't work. How do I fix it?

Answer

You may need to delete the connection to the Authenticator App on your old phone.

  1. Go to https://go.wncc.edu/myaccount
  2. Log in with your WNCC account
  3. If it prompts you to verify your identity, click the "I can't use my Microsoft Authenticator app right now" link 
    Screenshot of Microsoft verification screen with "I can't us my Microsoft Authenticator app right now" link highlighted
  4. Choose an alternate method for verification and complete logging in 
    Screenshot alternate methods for verification
  5. Click on the Security Info tile 
    Screenshot of security info tile
  6. Find the line with Microsoft Authenticator line and click delete 
    Screenshot of Microsoft Authenticator line
  7. Go through the steps to re-set up the app on your new phone

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  • Last Updated Jul 29, 2025
  • Views 4
  • Answered By Allison Reisig

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